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Label Printer printing cut labels

June 24, 2019, 11:43 pm
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We have a label printer EasyCoder PD42 300 dpi on a Windows 2008 R2 Enterprise SP1 connected to SAP for shipping labels sized 4 in * 6 in. When the labels are being printed there is a gap of about 2 inch and then label starts. The bottom 2 inches are cut. I checked the generated SPL file and the spool file that is generated only shows 4 in * 4 in with the bottom 2 inch being cut from the bottom. There is no gap on it. 

I tried every setting and margin but it doesn't seem to have any effect. The label size on the server is correctly set to 4 in * 6 in. 

However, when I changed the driver to 203 dpi, complete label was printed (albeit in small size fitting within 4 in * 4 in). This seems to point that the driver is generating incorrect spooler. Is there any other way to confirm this ?

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Print server, all printers disappeared

June 25, 2019, 7:42 am
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I had a user call me to say that all the printers are showing offline. I remoted into the Server 2012 Essentials server and when I opened print management and looked under Print Servers > Server Name > Printers, it was empty however the printers were still listed under "deployed printers". 

Then I went to devices and printers and I was able to see all of them there but they were all offline. A server reboot brought everything back to normal but this has happened before a few times. I came across this post that seemed like it had the answer as that was 100% our problem but when I checked our server, we did not have KB2995388 installed on our server. 

http://clintboessen.blogspot.com/2014/11/windows-server-2012-r2-print-managmenet.html

Are there any other KB's that can possibly cause this?

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What was the Windows 7 software problem that had aroundwent

June 27, 2019, 12:12 pm
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What was the Windows 7 Update problem that had went around a while back?  I am not sure if it is on my computer.  I had my Windows 10 shared through my company & they have messed my personal computer all up.  I am legally still an employee, but they have done something to our link so my home computer has reverted back to Windows 7 and I can't get any updates to work so I can't get anything done that I need to, for work issues and they will not help me because they do not want to link to me anymore.  They have made my computer a mess!  So I don't know how I can get my computer to work correctly.  And I want to make sure I do not download the wrong Windows 7 software Update.

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Secure Print on Windows Server 2016

June 28, 2019, 2:21 am
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Hi,

We have a Canon 256i installed on a windows server 2016 and use Secure Print function. It doesn't work when we try to print from Microsoft Edge or Windows Application such as Photo etc. it does not print on Secure Print and blocks all the jobs. If we take off the secrure print off from the print job before we print the photo or something, it prints ok. 

All clients are on Windows 10 Pro.

I installed the same printer on windows server 2008R2 and the secure print works ok on any application. I am not sure how to make it work on Server 2016. I have tried few solutions but nothing has solved this issue.

Print Management > Driver > Isolation > the setting mode is changed from default"Shared" to "None".

Step 2: In the Driver Properties > Sharing > De-select "Render print jobs on client computers" and then select it again, Apply and close.

Step3: The best way to disable Server Side Rendering on Laptop based machines is through the policy.  Laptops will always override the setting on the print server. 

I have tried PS3, PCL6 UFR drivers and nothing has solved the problem.

The other thing I don't understand as why it works on Server 2008R2 and not on Server 2016.

Canon support could not help me and told me to check the server. 

Does anyone know how to fix this issue? The printer is ok and work ok on server 2008.

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Sap printing issue

May 6, 2019, 6:49 am
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Printers uninstalling themselves from the print server

July 15, 2019, 9:51 am
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Hi, 

I am currently working on deploying printers via group policy. I added the printers to the print server and shared them. Then I created the GPO and deployed it. Once the policy applied to a user they saw the printer added and are successfully able to print to it as expected.

However, after a few hours I go to the print server and notice that the printer that I just created is gone from the list of printers and the driver for it is also gone, but the port used is still there. When I go on the client computer, the printer still shows up, but I can't access the printer by share name and therefore also can't print to it anymore since it doesn't exist on the print server anymore. Last day I added a bunch of printers to the print server and the same behavior happened to all printers. After a few hours they were all gone, and when I re-added them they disappeared after a few hours as well. However the printers that I added one day earlier the exact same way, are still visible on the print server and they are working perfectly fine. 

We are running Windows Server 2008 R2 and this behavior happened on multiple servers. If anyone knows a solution it would be greatly appreciated. Thanks.


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Hotfix print queue

July 18, 2019, 10:37 am
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Hi

I need the hotfix pertaining to this article: https://support.microsoft.com/en-us/help/2532459/print-queue-dois-not-work-if-the-queue-e-not-one-of-the-first-100-which When I click donwload, it informs that the hotfix is ​​not available

Does anyone have to make it available?

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Printer drivers

July 22, 2019, 4:35 pm
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Hi all, how do i make sure that all users that sign in to any workstation within our network have access to printer drivers that are installed on the network? anybody please. Thanks
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Printing Preferences Favorites Field - Windows 2016 Print Server

July 24, 2019, 9:23 am
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Sharp Multi function printer shared and published in AD on Windows 2016 Server

On the print server, I right click on the printer and from the drop down I select Set Printing Defaults. 
Here on the main tab under Favorites I have created two profiles BlackandWhite and Color and saved.

Now from my workstation Windows 10 when I attempt to print a color document, I click print, select my printer, click properties under favorites filed I don't see the 2 profiles I created.  Instead I see is Untitled and Factory Defaults.

Is this even supported why the 2 profiles not showing?

Thank you for your input.

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Print server upgrade - printers missing/grayed out

July 26, 2019, 2:16 pm
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We've been upgrading our physical 2008R2 print/file server to VMs 2016 machines. Upgrades go as follows...we install current printers ahead of time, create shares and apply security etc etc. On night of cutover we remove existing server from network,delete DNS entry and join the newly namely named (keeping old DNS name) to domain. So new 2016 virtual server has same DNS name, same printers, same shares just different IP.

The next morning when users log in some of their mapped printers are grayed or are missing. Its very random at best but before we proceed to a larger upgrade we need to figure why this is happening...anybody experience this? We've rebooted the server a few times which sees to help, also removing and re-adding the printers helps but that what the logon scripts are for!

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FAX SERVER: How to locate the Network Name and server address for an all-in-one printer with a fax modem?

August 3, 2019, 12:16 pm
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 I need to set up the Windows Fax and Scan feature with an older AIO printer/fax. I cannot locate the Network Name and address for the Fax Server. I am the owner and administrator of the AIO, computer and network. I just am not savvy enough to know this information to complete the setup.
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Explorer crash (ntdll.dll)

August 4, 2019, 11:56 pm
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Baground.

OS Windows 2012 R2

We are using printing software from Nicelabel.com and also Nicelabel print drives to different printers.
We use Printui.exe to backup settings from printers
printui.exe /Ss /n <printername> /a <printerfile>

Restore with these parameters
printui.exe /Sr /n <printername> /a <printerfile> d u g p

Restore is went well but when open printer properties and close
explorer.exe crash.

Faulting application name: mmc.exe, version: 6.3.9600.18910, time stamp: 0x5a57a503
Faulting module name: ntdll.dll, version: 6.3.9600.19101, time stamp: 0x5b5017ac
Exception code: 0xc0000374
Fault offset: 0x00000000000f1cd0
Faulting process id: 0x2b0
Faulting application start time: 0x01d5475e5829af34
Faulting application path: C:\Windows\system32\mmc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 6a8f91a9-b36b-11e9-80cb-0050568a032c
Faulting package full name: 
Faulting package-relative application ID: 

Memory dumpfile analyzed by WINdbg


Microsoft (R) Windows Debugger Version 10.0.18362.1 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\pemla\explorer.exe.1392.dmp]
User Mini Dump File with Full Memory: Only application data is available

Symbol search path is: srv*
Executable search path is: 
Windows 8.1 Version 9600 MP (2 procs) Free x64
Product: Server, suite: TerminalServer SingleUserTS
6.3.9600.18217 (winblue_ltsb.160124-0053)
Machine Name:
Debug session time: Mon Aug  5 07:19:20.000 2019 (UTC + 2:00)
System Uptime: 5 days 20:00:02.866
Process Uptime: 0 days 0:17:53.000
................................................................
................................................................
................................................................
................................
Loading unloaded module list
........................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(570.a1c): Unknown exception - code c0000374 (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtWaitForMultipleObjects+0xa:
00007fff`63cc0d0a c3              ret
0:078> !analyze -v
*******************************************************************************
*                                                                            *
*                        Exception Analysis                                   *
*                                                                            *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 504002

    Key  : Timeline.Process.Start.DeltaSec
    Value: 1073


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1

Timeline: !analyze.Start
    Name: <blank>
    Time: 2019-08-05T05:44:32.693Z
    Diff: 1512693 mSec

Timeline: Dump.Current
    Name: <blank>
    Time: 2019-08-05T05:19:20.0Z
    Diff: 0 mSec

Timeline: Process.Start
    Name: <blank>
    Time: 2019-08-05T05:01:27.0Z
    Diff: 1073000 mSec

Timeline: OS.Boot
    Name: <blank>
    Time: 2019-07-30T09:19:18.0Z
    Diff: 504002000 mSec


DUMP_CLASS: 2

DUMP_QUALIFIER: 400

CONTEXT:  (.ecxr)
rax=00000000189ef218 rbx=00000000c0000374 rcx=00007fff63a8a000
rdx=000000001c435010 rsi=0000000000000000 rdi=00007fff63d5ed40
rip=00007fff63d21cd0 rsp=00000000189ef6b0 rbp=0000000000000000
 r8=0000000000000003  r9=00007fff63d5eda8 r10=00007fff63c83e57
r11=0000000000000000 r12=0000000019d60990 r13=0000000000000000
r14=0000000000000003 r15=000000000000001f
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000202
ntdll!RtlReportCriticalFailure+0x8c:
00007fff`63d21cd0 eb00            jmp     ntdll!RtlReportCriticalFailure+0x8e (00007fff`63d21cd2)
Resetting default scope

FAULTING_IP: 
ntdll!RtlReportCriticalFailure+8c
00007fff`63d21cd0 eb00            jmp     ntdll!RtlReportCriticalFailure+0x8e (00007fff`63d21cd2)

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007fff63d21cd0 (ntdll!RtlReportCriticalFailure+0x000000000000008c)
   ExceptionCode: c0000374
  ExceptionFlags: 00000001
NumberParameters: 1
   Parameter[0]: 00007fff63d5ed40

PROCESS_NAME:  explorer.exe
ERROR_CODE: (NTSTATUS) 0xc0000374 - A heap has been corrupted.
EXCEPTION_CODE: (NTSTATUS) 0xc0000374 - A heap has been corrupted.
EXCEPTION_CODE_STR:  c0000374
EXCEPTION_PARAMETER1:  00007fff63d5ed40
WATSON_BKT_PROCSTAMP:  56b8c9f1
WATSON_BKT_PROCVER:  6.3.9600.18231
PROCESS_VER_PRODUCT:  Microsoft® Windows® Operating System
WATSON_BKT_MODULE:  ntdll.dll
WATSON_BKT_MODSTAMP:  5b5017ac
WATSON_BKT_MODOFFSET:  f1cd0
WATSON_BKT_MODVER:  6.3.9600.19101
MODULE_VER_PRODUCT:  Microsoft® Windows® Operating System
BUILD_VERSION_STRING:  6.3.9600.18217 (winblue_ltsb.160124-0053)
MODLIST_WITH_TSCHKSUM_HASH:  4984c4e27a8f7795080c46d24ac6cb6cfa99fa96
MODLIST_SHA1_HASH:  089177646c755e8266becbbb2841501cc8597dc2
NTGLOBALFLAG:  0
APPLICATION_VERIFIER_FLAGS:  0
PRODUCT_TYPE:  3
SUITE_MASK:  272
DUMP_FLAGS:  8000c07
DUMP_TYPE:  3
ANALYSIS_SESSION_HOST:  PEMLA-WIN10
ANALYSIS_SESSION_TIME:  08-05-2019 07:44:32.0693
ANALYSIS_VERSION: 10.0.18362.1 amd64fre
THREAD_ATTRIBUTES: 
FAULTING_THREAD:  ffffffff
THREAD_SHA1_HASH_MOD_FUNC:  c02a0cc02eed1dab8c267d9027a0d4082c651c58
THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  6194c1e0507e0199775f81978ba2edefe5d57e61
OS_LOCALE:  DAN
ADDITIONAL_DEBUG_TEXT:  Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD] ; Followup set based on attribute [StartingRasmanService] from Frame:[4] on thread:[a1c]
BUGCHECK_STR:  HEAP_CORRUPTION_SUSPICIOUSBLOCK
DEFAULT_BUCKET_ID:  HEAP_CORRUPTION_SUSPICIOUSBLOCK
PRIMARY_PROBLEM_CLASS:  HEAP_CORRUPTION
PROBLEM_CLASSES: 
    ID:     [0n262]
    Type:   [HEAP_CORRUPTION]
    Class:  Primary
    Scope:  DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
            BUCKET_ID
    Name:   Add
    Data:   Omit
    PID:    [Unspecified]
    TID:    [0xa1c]
    Frame:  [0] : ntdll!RtlReportCriticalFailure

    ID:     [0n259]
    Type:   [SUSPICIOUSBLOCK]
    Class:  Addendum
    Scope:  DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
            BUCKET_ID
    Name:   Add
    Data:   Omit
    PID:    [0x570]
    TID:    [0xa1c]
    Frame:  [4] : ntdll!RtlFreeHeap

LAST_CONTROL_TRANSFER:  from 00007fff63d24f12 to 00007fff63d21cd0

STACK_TEXT:  
00000000`00000000 00000000`00000000 heap_corruption!explorer.exe+0x0

THREAD_SHA1_HASH_MOD:  ca4e26064d24ef7512d2e94de5a93c38dbe82fe9
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  heap_corruption!explorer.exe
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: heap_corruption
IMAGE_NAME:  heap_corruption
DEBUG_FLR_IMAGE_TIMESTAMP:  0
STACK_COMMAND:  !heap ; .ecxr ; ~~[0xa1c]s ; .frame 4 ; ** Pseudo Context ** ManagedPseudo ** Value: 27a8d2d0d20 ** ; kb
BUCKET_ID:  HEAP_CORRUPTION_SUSPICIOUSBLOCK_heap_corruption!explorer.exe
FAILURE_EXCEPTION_CODE:  c0000374
FAILURE_IMAGE_NAME:  heap_corruption
BUCKET_ID_IMAGE_STR:  heap_corruption
FAILURE_MODULE_NAME:  heap_corruption
BUCKET_ID_MODULE_STR:  heap_corruption
FAILURE_FUNCTION_NAME:  explorer.exe
BUCKET_ID_FUNCTION_STR:  explorer.exe
BUCKET_ID_OFFSET:  0
BUCKET_ID_MODTIMEDATESTAMP:  0
BUCKET_ID_MODCHECKSUM:  0
BUCKET_ID_MODVER_STR:  0.0.0.0
BUCKET_ID_PREFIX_STR:  
FAILURE_PROBLEM_CLASS:  HEAP_CORRUPTION
FAILURE_SYMBOL_NAME:  heap_corruption!explorer.exe
FAILURE_BUCKET_ID:  HEAP_CORRUPTION_SUSPICIOUSBLOCK_c0000374_heap_corruption!explorer.exe
WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/explorer.exe/6.3.9600.18231/56b8c9f1/ntdll.dll/6.3.9600.19101/5b5017ac/c0000374/000f1cd0.htm?Retriage=1
TARGET_TIME:  2019-08-05T05:19:20.000Z
OSBUILD:  9600
OSSERVICEPACK:  17415
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
OSPLATFORM_TYPE:  x64
OSNAME:  Windows 8.1
OSEDITION:  Windows 8.1 Server TerminalServer SingleUserTS
USER_LCID:  0
OSBUILD_TIMESTAMP:  2014-10-29 03:45:30
BUILDDATESTAMP_STR:  160124-0053
BUILDLAB_STR:  winblue_ltsb
BUILDOSVER_STR:  6.3.9600.18217
ANALYSIS_SESSION_ELAPSED_TIME:  d3bb
ANALYSIS_SOURCE:  UM
FAILURE_ID_HASH_STRING:  um:heap_corruption_suspiciousblock_c0000374_heap_corruption!explorer.exe
FAILURE_ID_HASH:  {ba28e66c-c4e6-a737-7647-c6bcb63c62e7}
Followup:     MachineOwner
---------

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Print Server Hangs

August 12, 2019, 12:02 pm
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For the last 2 months I have been manually rebooting Windows Server 2019 Standard about every 10 days.  This is an effort to resume printing for my customer.  There is nothing that jumps out in the logs and says, "Hey, I'm the problem"  At first, I thought it was something unique to the environment/server.  However, I deployed a second server 2019 standard at a separate office and the same issue is present there as well.  My customer did not buy SA and I am at my wits end with this issue.  Rebooting every 10 days is not a viable option and the issue very much appears to be with Server 2019 and not my configuration.  Any help is appreciated!
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Printbrm.exe event ID 46

August 15, 2019, 9:56 am
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Hello together,

I have a problem, using the Printbrm.exe, for migrating 300 printers from a print server with the system "Windows Server 2008 R2", to a new print server with the system "Windows Server 2019".

To export the list with the important data, I used the command "printbrm –B –S Servername –f C:\file –nobin" on the server, that runs the system “Windows Server 2019”. 

Yesterday, this worked perfectly.

But unfortunately, I realized, after exporting the list, that I have to delete some printers and update one driver, before I can migrate everything on the new server. 

Today I wanted to export the file once again, because of the changes. 

The export seems to run normal, until the last port was saved.

After that, an error occurred. 

I am really sorry, but I don't have the error code at the moment. 

There is one thread, answered from “Alan Morris” to the error code, but I cannot find it right now.

I just have the event ID "46" and the text of the error, that said "Printbrm.exe (the Printer Migration Wizard or the command-line tool) failed to place a file in cabinet (CAB) file C:\file while backing up print queues. Error reported: -----. This can occur if the user does not have permission to create a file in the destination location, or if there is insufficient disk space or system resources.”

I couldn’t find a solution, so I tested the export with a second print server, that also runs on the system “Windows Server 2019”.

The same error occurred.

I also changed the destination server to another print server with the system “Windows Server 2008 R2".

After I have done that, the export runs without any problem.

That means, that the problem has to be on that one old print server with the “Windows Server 2008 R2”-system.

To test this, I tried to export the data directly on this source server.

This should also be possible, as long, as I don’t import them.

To export the data, I entered the same command as the one above.

But then another error, with the code “0x80004005” occurred. 

I don’t know how I should go on.

Maybe somebody can help me to fix the problem.

Yours sincerely,

 

SAM_NI

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Users' printers randomly keep disappearing, printers manged with Print Management

August 16, 2019, 10:16 am
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We have a print server that is running the Print Management utility built into Windows Server 2012 R2. Many users keep calling to report thatsome (not all) of their printers keep disappearing. Running gpupdate /force usually brings all the printers back but that's not a worthwhile fix since we have to keep doing it.

I have all company the printers deployed to me and even when I run gpupdate /force, some missing printers will appear. Why aren't they all showing up in the first place?

This mostly happens on our RDS servers (running Server 2012 R2), but it does occasionally happen on our local computers (all running Windows 10 Pro 1809 and 1903) as well. All computers are running with the latest updates and all print drivers are up to date.

Does anyone know what's causing this and how we can fix it?


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File & Print Server

August 22, 2019, 2:51 am
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Hi All,

We are in the process of upgrading our Windows 2008 print servers to W2016. Has anyone been through this process before. Is it just a case of creating a new W2016 server and copying over the print queues?

Any information would be greatly appreciated.

Regards.

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The document Print Document owned by 'User' failed to print. error code returned by the print processor: 2147500037

August 27, 2019, 2:36 pm
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We have a print driver which has this problem since upgrading to windows 10 

It only happens for some documents. The driver is written in C++

This is how the error looks

The document Print Document, owned by Name, failed to print on printer 'Printer1'. Try to print the document again, or restart the print spooler. <o:p></o:p>

Data type: NT EMF 1.008. Size of the spool file in bytes: 628788. Number of bytes printed: 12900. Total number of pages in the document: 6. Number of pages printed: 0. <o:p></o:p>

Client computer: Workstation. Win32 error code returned by the print processor: 2147500037. Unspecified error<o:p></o:p>

How do I troubleshoot this problem?

I have procmon log of working file and non working file. Would this help and what am I looking for?

Do I also need Windbg to troubleshoot. What is the process that I should attach to? Is it splwow64.exe or acroRd32.exe since the print action happens from adobe reader. 

sunDisplay




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printer migration

August 28, 2019, 7:33 pm
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Hi, I have a project in my bucket where the client has an existing AD1/print server where Print management role has been installed. It's working perfectly fine but they thought of adding another print server as a backup since they have another AD2. 

So my procedure is to right click on print management and select 'Migrate printers', this will create a file which I acn import to the new AD2 server

My question is, when you say 'migrate' does it take out of AD1 and totally all users connects to AD2? or when you say 'migrate' is to just copy exactly as what AD1 has and import it to AD2?

Thanks

TECH-JEFF

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Windows 2012 R2 Internet Printing - Missing connect button ?

September 4, 2019, 2:44 am
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Hey, I know this has been an issue for alot of people and I have seen alot of questions about this. I have tried almost everything that people refere to, to fix this BUT the connect button still wont show up for me :/

Anyone got any clues as to what to do ?

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Printers randomly dont get mapped via GPO

September 6, 2019, 3:48 am
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Hello there...

I've been searching multiple forums for a solution, but I can't find one. We have a few 2012 R2 Terminal Servers + a 2012 R2 Printserver and map all of our printers via GPP.

It often happens that printers are not mapped. The eventlog of the TS shows the foloowing entries:

Group Policy object did not apply because it failed with error code '0x8007000a The environment is incorrect.

Group Policy object did not apply because it failed with error code '0x80070bc4 No printers were found.' This error was suppressed

What is absolutely incomprehensible to me is the fact that, when I send a gpupdate /force on the user-session, the printer gets mapped immediately. This is the same step that is done during the user's logon, isn't it?

I've set the GPO to wait for the network. (Administrative Templates -> System ->Logon“Always Wait for the Network at Computer Startup and Logon

I'm running out of ideas.. it isn't realated to a specific printer model.It happens to all vendors..

Any ideas? :( Thanks!

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